Refund Policy

Because our Products are instantly downloadable digital database files, our refund policy differs from a physical goods policy. Please read this before purchasing.

1. Before you download

If your payment has been submitted for verification but not yet confirmed, and you change your mind, contact us with your order ID before the download link is issued and we will cancel the order and refund the payment in full.

2. After you download

Because the Product is a digital file that cannot be "returned" once downloaded, we generally do not offer refunds once a download link has been issued and used — except in the case of a data quality issue covered below.

3. Data quality guarantee

If a significant portion of the records in your Product are duplicated, malformed, or clearly do not match the state/city advertised, contact us within 7 days of purchase with specific examples. We will either:

• Send you a corrected file at no additional cost, or
• Issue a full or partial refund, at our discretion, based on the extent of the issue

This guarantee does not cover individual disconnected phone numbers or bounced emails — contact data for any business can change after our last refresh, and we cannot guarantee 100% connectivity for every single record.

4. Payment verification delays

Since payments are verified manually (see our Terms & Conditions), verification is usually completed within a few hours. If more than 24 hours have passed without confirmation, contact us with your order ID and UTR — if we cannot locate your payment, we will investigate and refund you if the payment cannot be traced.

5. How refunds are processed

Approved refunds are sent back to the UPI ID or bank account the original payment was made from, typically within 5–7 business days.

6. Wrong package purchased

If you accidentally purchased the wrong state/city package, contact us before downloading — we're generally happy to swap it for the correct one at no extra charge if the price is the same or you pay/are refunded the difference.

7. How to request a refund

Email us via our Contact page with your order ID (format GST-XXXXXX), the email used at checkout, and a brief description of the issue.